PayCore
Support Center
If payment, integration, notification, or admin-console issues occur, please prepare enough information so PayCore can review the case faster.
1. Payment issues
Please provide the PayCore payment number, merchant order number, payment method, transaction amount, payment time, and screenshots or messages. If the checkout page has expired, return to the merchant site to create a new payment.
2. Integration issues
Please provide the API endpoint, request summary, response content, error code, environment, and time of occurrence. Do not send full Secrets or sensitive credentials directly.
3. Webhook / Callback issues
Please provide the notification URL, HTTP status code, PayCore payment number, merchant order number, receipt time, and server logs. Merchants should ensure the URL is publicly reachable and can verify signatures.
4. API Keys and accounts
If you suspect an API Key or admin account is leaked, immediately disable related credentials, change passwords, and review recent transactions and operation records.
5. Disputes and refunds
Product, delivery, service, refund, and consumer disputes are generally handled by the merchant. PayCore may assist by providing technical transaction records but does not replace merchant support or payment provider decisions.
6. Response time
Support response time may vary depending on complexity, completeness of information, third-party payment responses, and system status. Urgent security issues or large-scale transaction abnormalities will be prioritized.
7. Contacting support
When contacting support, provide data that identifies the transaction or system issue, and avoid sending passwords, full card numbers, Secrets, or other sensitive data through unsafe channels.